Warranty Policy
At Saffronware, we stand behind the quality and craftsmanship of our products. We offer a lifetime warranty to ensure that you are completely satisfied with your purchase. Please read the following terms and conditions carefully:
Terms and Conditions
1. The lifetime warranty covers manufacturing defects only. It does not cover damages caused by regular wear and tear or misuse of the product.
2. To be eligible for warranty service, the product must be purchased directly from Saffronware or an authorized retailer.
3. Customers are responsible for bearing the shipping expenses for warranty claims.
4. The warranty is non-transferable and applies only to the original purchaser.
5. Saffronware reserves the right to repair or replace the product at our discretion.
6. The warranty does not cover any incidental or consequential damages.
7. Saffronware reserves the right to void the warranty if the product has been tampered with or repaired by unauthorized personnel.
8. The warranty does not cover damages caused by accidents, misuse, or improper care of the product.
9. Saffronware reserves the right to modify or terminate the warranty policy at any time without prior notice.
Frequently Asked Questions (FAQ)
Q: What does the lifetime warranty cover?
A: The lifetime warranty covers manufacturing defects in the product.
Q: What is not covered by the lifetime warranty?
A: The lifetime warranty does not cover damages caused by regular wear and tear or misuse of the product.
Q: Who is responsible for the shipping expenses for warranty claims?
A: Customers are responsible for bearing the shipping expenses for warranty claims.
Q: How long does the lifetime warranty last?
A: The lifetime warranty lasts for the duration of the original purchaser's ownership of the product.
Q: How do I make a warranty claim?
A: To make a warranty claim, please contact our customer service team at hello@saffronware.in. Provide your order details and a description of the issue, and we will guide you through the process.
Q: Can the warranty be transferred to another person?
A: No, the warranty is non-transferable and applies only to the original purchaser.
Q: What happens if the product is no longer available for replacement?
A: In the event that the product is no longer available for replacement, we will offer a suitable alternative or provide a refund.
Q: Can the warranty be voided?
A: Yes, the warranty can be voided if the product has been tampered with or repaired by unauthorized personnel.
Q: How long does it take to process a warranty claim?
A: We strive to process warranty claims as quickly as possible. The processing time may vary depending on the nature of the claim and the availability of replacement parts.
Q: What if I have further questions about the warranty?
A: If you have any further questions or concerns about our lifetime warranty policy, please contact our customer service team at hello@saffronware.in. We are here to assist you.